This section describes the essential skills and knowledge and their level required for this unit

The following skills must be assessed as part of this unit

interpersonal communication skills to

communicate with external and internal groups and teams regarding e business models applications and consultancies through clear and direct communication

ask questions to identify and confirm requirements

use language and concepts appropriate to cultural differences

use and interpret nonverbal communication

capacity to determine appropriateness of various ebusiness applications and systems

identify and assess forms of electronic transactions

demonstrate adherence to safe working practices

literacy and numerical skills in regard to

reading and interpreting data on ebusiness applications

generating reports

analytical and decisionmaking skills to

seek out ebusiness strategies that produce operational efficiencies

implement ebusiness solutions that enhance sales and service efficiency

determine how ebusiness models and approaches can promote comparative brand market and sales positions

evaluate information on forecasts and trends in ebusiness

build ebusiness models that enhance business relationships

The following knowledge must be assessed as part of this unit

how ebusiness models affect ebusiness approaches

relationship of ecommerce to ebusiness

a range of business to business and business to consumer approaches

types of data

data processing requirements

understanding of electronic transactions and processes

impact on business of different business and business to consumer solutions

relevant legal and legislative requirements

principles and techniques in interpersonal communication

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge the range statement and the Assessment Guidelines for this TrainingPackage

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

identifying and utilising research on ecommerce and ebusiness tools and capabilities

planning coordinating and implementing activities associated with assessing the impact of ebusiness models on business operations

evaluating and reporting on effectiveness of ebusiness models and processes

consulting and liaising with business partners to assess suitability of ebusiness solutions

integration of ebusiness solutions with business strengths and strategic goals or targets

developing systems to manage and monitor ebusiness approaches

awareness of how ebusiness changes will affect business relationships

Context of and specific resources for assessment

Assessment must ensure access to

a real or simulated work environment

relevant documentation such as

legislation and statutory requirements

OHS requirements

industry codes of practice

information and performance data on existing business model and IT infrastructure

information on

markets

competitors

products and services

suppliers

new technology

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

observation of performance in the workplace

thirdparty reports from a supervisor

customer feedback

written or verbal questioning to assess knowledge and understanding

review of portfolios of evidence and thirdparty workplace reports of onthejob performance

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended

Assessing employability skills

Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors How these skills are applied varies between occupations and qualifications due to the different work functions and contexts

Employability skills embedded in this unit should be assessed holistically in the context of the job role and with other relevant units that make up the skill set or qualification

Online technologies and applications may include:

E-business solutions may involve:

Critical market factors may include:

Business strengths may include:

Retail strategies must include:

E-business models may vary according to:

Evaluation may include: